Privacy policy

Last updated: April 9, 2026

Ploop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ploop is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We collect the following categories of information depending on how you interact with our store:

  • Contact Details: Including your name, billing address, shipping address, phone number, and email address.

  • Financial Information: Including payment card information (credit/debit card numbers), transaction details, and payment confirmations processed through our secure payment gateways.

  • Account Information: Including your username, password, and shopping preferences.

  • Transaction Information: Including the items you view, add to your cart, purchase, or return.

  • Device & Usage Information: Including your IP address, browser type, and information regarding how you navigate our website.

2. How We Use Your Information

We use your personal information to provide you with a seamless shopping experience, specifically to:

  • Fulfill Orders: Process payments, arrange shipping, and facilitate returns/exchanges.

  • Customer Support: Respond to your inquiries and maintain our relationship with you.

  • Marketing: Send you updates or promotional offers (which you can opt out of at any time).

  • Security: Detect and prevent fraudulent transactions to ensure a safe shopping environment.

3. Disclosure of Personal Information

We may share your personal information with third parties who perform services on our behalf, including:

  • Shopify: Our platform provider.

  • Payment Processors & Fulfillment Partners: To ensure your order is paid for and delivered to your doorstep.

  • Legal Compliance: When required to comply with applicable laws or respond to valid legal processes.

4. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal data:

  • Right to Access/Correct: You can request to see or update the personal information we hold about you.

  • Right to Delete*: You can request that we delete your personal information.

  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

5. Security and Retention

We implement industry-standard security measures to protect your data. However, please note that no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to provide you with our services and fulfill our legal obligations.

6. Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

7. International Transfers

As a global store, we may transfer, store, and process your personal information outside of the country you live in, including the United States. We rely on recognized transfer mechanisms to ensure your data is protected.

8. Contact Us

If you have any questions about our privacy practices, would like to make a complaint, or wish to exercise your rights, please contact us at:

Email: liyucheng746@gmail.com

Address: 7362 Willow Lake Way, Sacramento, CA 95831, United States